FAQ's
What currency are the prices that I see on the site?
All prices are in HKD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3 - 5 days for your order to ship out in Hong Kong. The average shipping times are 15 - 21 days for international shipments. Tracking numbers will be updated 3 - 5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@resolarsunglasses.com
My order arrived damaged or broken. Can it be returned, replaced or can I be reimbursed?
We offer a 100% money back guarantee or the option to have the item you have purchased replaced if the product is defective or damaged upon arrival. We will pay for the shipping costs of the replacement item. We give you 7 days to send it back to us for a full refund or replacement. You must ship it back at your own expense and in the same state as it was received, with all the packaging materials included. Once we have received the product, we will refund the full amount of your original purchase or ship out the replacement item within 2 working days. Please Include a name and order number on the returned parcel.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships out. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at support@resolarsunglasses.com. If the given address is wrong, we can change the address to the correct one within 24 hours. We will not be able to offer a refund after 24 hours of incorrect submission.
How long does shipping take?
If you are placing your order in Hong Kong, the shipping time is 4 -7 days after receiving your order. The average shipping time for overseas shipments is 15-21 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to make you feel beautiful and feel happy. Please send us an email to support@resolarsunglasses.com and we will be happy to assist you in any way we can.
All prices are in HKD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3 - 5 days for your order to ship out in Hong Kong. The average shipping times are 15 - 21 days for international shipments. Tracking numbers will be updated 3 - 5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@resolarsunglasses.com
My order arrived damaged or broken. Can it be returned, replaced or can I be reimbursed?
We offer a 100% money back guarantee or the option to have the item you have purchased replaced if the product is defective or damaged upon arrival. We will pay for the shipping costs of the replacement item. We give you 7 days to send it back to us for a full refund or replacement. You must ship it back at your own expense and in the same state as it was received, with all the packaging materials included. Once we have received the product, we will refund the full amount of your original purchase or ship out the replacement item within 2 working days. Please Include a name and order number on the returned parcel.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships out. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at support@resolarsunglasses.com. If the given address is wrong, we can change the address to the correct one within 24 hours. We will not be able to offer a refund after 24 hours of incorrect submission.
How long does shipping take?
If you are placing your order in Hong Kong, the shipping time is 4 -7 days after receiving your order. The average shipping time for overseas shipments is 15-21 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to make you feel beautiful and feel happy. Please send us an email to support@resolarsunglasses.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, so please give us some time to respond. If there is a problem with the order, please attach your order number and address and clearly indicate what the problem is. We will reply to you within 2-3 working days.
